Last week, the AutoP2P team received feedback from you @@Mafia coin posted on Square about the experience when trading P2P. On behalf of the AutoP2P team, I would like to respond as follows:
After reading your post, our team immediately checked the transaction history. The AutoP2P team is very sorry about your unsatisfactory trading experience. We apologize if the trading process has affected your work, this is something we did not want at all.
Regarding your case with Mafia coin, since you have traded beyond the 30-day limit allocated for users (as designed by us), the support department has contacted you for verification. When you confirmed your disagreement, the team refunded you according to the account information you provided. Currently, this process is being done manually by the team, which may have affected your experience negatively. We are working on adjusting this process.
I would like to share a little bit as follows so that you and the community can know more about the AutoP2P team:
1 - The AutoP2P team is currently one of the leading traders of Binance in Vietnam. Our team has built a completely automated trading & payment system, all transactions that are correctly formatted will be unlocked automatically immediately, without human intervention. Everyone can check their indicators, to achieve such high performance, our IT team has built a complex system to process a huge number of transactions with consistent quality.
2 - The AutoP2P team was established with the aim of providing a more positive and smoother experience for Vietnamese users, avoiding waiting and missing opportunities that affect positions. This is the principle on which we build our products.
3 - In the context of the team receiving many high-value orders, verifying the source of funds is necessary to ensure safety for ourselves and those trading with us from unfortunate situations of bank lock due to dirty money. For users purchasing high-value orders, or the total purchase value in the month reaching a threshold, the risk mechanism will be automatically activated and our staff will propose verification. The current verification process will connect users with staff to ask basic information. This may be something that you, Mafia coin, do not like, and we hope you understand that currently, this process is being done manually.
4 - The verification with us is very quick and simple. And especially after verification, the purchasing limit for the month of users will be greatly increased, automatically updated in the system. Therefore, our team encourages users to verify with the team to enjoy the experience of automated trading with high value.
5 - If users do not agree to verify, we will refund the users immediately, with no intention of holding funds or causing difficulties. The AutoP2P team understands that additional verification is not something every user wants or agrees to.
6 - After your case, the AutoP2P team will make appropriate adjustments to this process to help users trade with us more easily. You can still buy from us next month when the automatic limit resets.
Through this, we hope all users & the Vietnamese community will continue to support the services of the AutoP2P team and Binance. We aim to provide top-notch automated USDT trading services for Vietnamese users.
